Platform Status Center

Current Status

Some systems are experiencing issues

School K-12: Curriculum

Common Core Achieve
Normal Service   Common Core Achieve
Open Learning
View list of Open Learning products
Normal Service   Open Learning
Redbird
Normal Service   Redbird
StudySync
Normal Service   StudySync
Legacy Products
View list of Legacy Products products
Normal Service   Legacy Products

School K-12: Tools

Access Manager
Normal Service   Access Manager
Admin Reporting
Normal Service   Admin Reporting
Assessment
Normal Service   Assessment
my.mheducation.com (log-in, rostering, classes, product selection)
Normal Service   my.mheducation.com (log-in, rostering, classes, product selection)

Technology Used By HigherED and School Customers

ALEKS
Normal Service   ALEKS
LearnSmart
Normal Service   LearnSmart

Higher Education

Connect
Normal Service   Connect
Anatomy Physiology Revealed
Normal Service  
Assignment and Assessment System
Normal Service  
ChemDraw
Normal Service  
LSI
Normal Service  
MH Practice
Normal Service  
NutriCalc
Normal Service  
MHE eBook
Normal Service  
SmartBook
Normal Service  
SmartBook 2.0
Normal Service  
Connect2
Normal Service   Connect2
ConnectMath (Connect hosted by ALEKS / CHBA)
Normal Service   ConnectMath (Connect hosted by ALEKS / CHBA)
LMS Integrations
Normal Service   LMS Integrations
Blackboard
Normal Service  
Brightspace by D2L
Normal Service  
Canvas
Normal Service  
MH Campus
Normal Service  
Create
Normal Service   Create
eBookStore / Shop
Normal Service   eBookStore / Shop
SIMnet
Normal Service   SIMnet
Tegrity
Normal Service   Tegrity
My Bookshelf
Normal Service   My Bookshelf

Current incidents

  • ConnectED
  •  Watching - We apologize for any inconvenience. Some users are experiencing an error when launching the ebook inside ConnectED titles. The Engineering Team has assembled to fix this issue as quickly as possible. In the meantime, some users have had success launching the ebook after clearing cache/cookies and restarting their web browser.
    Apr 3, 11:15 AM EDT
  •  Investigating - We are currently experiencing an intermittent issue that is preventing some users from launching our ebooks; They are getting a session expired error. Our teams are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience.
    Apr 3, 10:00 AM EDT

Past Incidents

Friday Feb 14, 2020

No incidents reported.

Thursday Feb 13, 2020
  • Admin Reporting
    • Fixed - There are currently no issues at this time
      Feb 13, 9:00 AM EST
    • Investigating - We have identified an issue that is causing a delay in report generation and stale data. MHE engineers continue to troubleshoot negotiation issues as quickly as possible. We apologize for the inconvenience.
      Feb 12, 4:00 PM EST
    • Identified - We have identified an issue that is causing a delay in report generation and stale data; our teams are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience.
      Feb 12, 8:00 AM EST
Wednesday Feb 12, 2020

No incidents reported.

Tuesday Feb 11, 2020

No incidents reported.

Monday Feb 10, 2020
  • Admin Reporting
    • Fixed - There are currently no issues at this time
      Feb 10, 7:30 PM EST
    • Investigating - We are currently experiencing an issue that is preventing users from accessing Admin Reports for Wonders 2020 grades K-5 ; our teams are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience.
      Feb 10, 11:15 AM EST
    • Investigating - We are currently experiencing an t issue that is preventing users from accessing Admin Reports for Wonders 2020 grades K-5 ; our teams are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience.
      Feb 10, 11:15 AM EST
  • Access Manager
    • Fixed - There are currently no issues at this time
      Feb 10, 9:47 PM EST
    • Investigating - We are currently experiencing an issue that is preventing users from being enrolled properly in Open Learning content for automated rostering customers; our teams are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience.
      Feb 10, 2:40 PM EST
Sunday Feb 09, 2020

No incidents reported.

Saturday Feb 08, 2020

No incidents reported.

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