Platform Status Center

Current Status

Some systems are experiencing issues

School K-12: Curriculum

Common Core Achieve
Normal Service   Common Core Achieve
ConnectED
View list of ConnectED products
Normal Service   ConnectED
Open Learning
View list of Open Learning products
Normal Service   Open Learning
Redbird
Normal Service   Redbird
StudySync
Normal Service   StudySync

School K-12: Tools

Access Manager
Normal Service   Access Manager
Admin Reporting
Normal Service   Admin Reporting
Assessment
Normal Service   Assessment
my.mheducation.com (log-in, rostering, classes, product selection)
Normal Service   my.mheducation.com (log-in, rostering, classes, product selection)

Technology Used By HigherED and School Customers

ALEKS
Normal Service   ALEKS
LearnSmart
Normal Service   LearnSmart

Higher Education

Connect
Normal Service   Connect
Anatomy Physiology Revealed
Normal Service  
Assignment and Assessment System
Normal Service  
ChemDraw
Normal Service  
LSI
Normal Service  
MH Practice
Normal Service  
NutriCalc
Normal Service  
MHE eBook
Normal Service  
SmartBook
Normal Service  
SmartBook 2.0
Normal Service  
Connect2
Normal Service   Connect2
ConnectMath (Connect hosted by ALEKS / CHBA)
Normal Service   ConnectMath (Connect hosted by ALEKS / CHBA)
LMS Integrations
Normal Service   LMS Integrations
Blackboard
Normal Service  
Brightspace by D2L
Normal Service  
Canvas
Normal Service  
MH Campus
Normal Service  
Create
Normal Service   Create
eBookStore / Shop
Normal Service   eBookStore / Shop
SIMnet
Normal Service   SIMnet
Tegrity
Normal Service   Tegrity
My Bookshelf
Normal Service   My Bookshelf

Current incidents

  • ConnectED
  •  Watching - We apologize for the continued issues that you have been facing using the ConnectED system over the last week. We applied a fix and were able to reach full load levels with appropriate response times. Teams are on standby and watching to ensure the the servers remain performing at optimal specifications.
    Jan 23, 2:00 PM EST
  •  Watching - We have restarted the servers and brought the ConnectED page back online. Performance has returned to a normal response time. Engineers continue to work on the root cause of this interruption. We apologize for the inconvenience.
    Jan 22, 7:00 PM EST
  •  Watching - We have restarted the servers and brought the ConnectED page back online. Performance has returned to a normal response time. Engineers continue to work on the root cause of this interruption. We apologize for the inconvenience.
    Jan 22, 6:25 PM EST
  •  Watching - ConnectED functionality is degrading and we will need to restart the servers to add, We have had to activate our maintenance page. Engineers are working to restart as quickly as possible.
    Jan 22, 6:00 PM EST
  •  Watching - We are seeing an increased response time in ConnectED, Engineers are attempting to normalize as quickly as possible.
    Jan 22, 4:15 PM EST
  •  Watching - ConnectED access is still stable and operating at optimal performance. Engineers continue to work on the root cause of yesterday's outage and are monitoring the server health closely. Resources are ready and available to quickly react to any issues that may arise.
    Jan 22, 2:00 PM EST
  •  Watching - The situation has stabilized, you can log back in to ConnectED and access your learning materials. Please know that we will be doing extensive investigation throughout the evening and will continue to actively monitor the site until we are confident we do not experience any further interruption.
    Jan 21, 7:40 PM EST
  •  Watching - MHE engineers have released break-fix code to the Production environment for ConnectED and the site is back online. Performance is being closely monitored.
    Jan 21, 6:50 PM EST
  •  Watching - Technical Teams are currently testing a possible fix for this issue; We apologize for the inconvenience.
    Jan 21, 5:30 PM EST
  •  Watching - Technical Teams are currently testing a possible fix for this issue; We apologize for the inconvenience.
    Jan 21, 4:00 PM EST
  •  Identified - We are currently experiencing an intermittent issue that is preventing users from accessing ConnectED; our teams are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience.
    Jan 21, 2:00 PM EST
  •  Investigating - We are currently experiencing an intermittent issue that is preventing users from accessing ConnectED; our teams are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience.
    Jan 21, 2:00 PM EST
  •  Investigating - We are currently experiencing an intermittent issue that is preventing users from accessing ConnectED; our teams are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience.
    Jan 21, 2:00 PM EST

Past Incidents

Tuesday Jan 07, 2020

No incidents reported.

Monday Jan 06, 2020

No incidents reported.

Sunday Jan 05, 2020

No incidents reported.

Saturday Jan 04, 2020

No incidents reported.

Friday Jan 03, 2020

No incidents reported.

Thursday Jan 02, 2020

No incidents reported.

Wednesday Jan 01, 2020

No incidents reported.

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