Current Status
Some systems are experiencing issues
School K-12: Curriculum
Common Core Achieve
Normal Service
Redbird
Normal Service
StudySync
Normal Service
School K-12: Tools
Access Manager
Normal Service
Admin Reporting
Normal Service
Assessment
Normal Service
my.mheducation.com (log-in, rostering, classes, product selection)
Normal Service
Technology Used By HigherED and School Customers
ALEKS
Normal Service
LearnSmart
Normal Service
Higher Education
Connect
Normal Service
Anatomy Physiology Revealed
Normal Service
Assignment and Assessment System
Normal Service
ChemDraw
Normal Service
LSI
Normal Service
MH Practice
Normal Service
NutriCalc
Normal Service
MHE eBook
Normal Service
SmartBook
Normal Service
SmartBook 2.0
Normal Service
Connect2
Normal Service
ConnectMath (Connect hosted by ALEKS / CHBA)
Normal Service
LMS Integrations
Normal Service
Blackboard
Normal Service
Brightspace by D2L
Normal Service
Canvas
Normal Service
MH Campus
Normal Service
Create
Normal Service
eBookStore / Shop
Normal Service
SIMnet
Normal Service
Tegrity
Normal Service
My Bookshelf
Normal Service
Current incidents
- ConnectED
-
Watching - We apologize for the continued issues that you have been facing using the ConnectED system over the last week. We applied a fix and were able to reach full load levels with appropriate response times. Teams are on standby and watching to ensure the the servers remain performing at optimal specifications.
Jan 23, 2:00 PM EST -
Watching - We have restarted the servers and brought the ConnectED page back online. Performance has returned to a normal response time. Engineers continue to work on the root cause of this interruption. We apologize for the inconvenience.
Jan 22, 7:00 PM EST -
Watching - We have restarted the servers and brought the ConnectED page back online. Performance has returned to a normal response time. Engineers continue to work on the root cause of this interruption. We apologize for the inconvenience.
Jan 22, 6:25 PM EST -
Watching - ConnectED functionality is degrading and we will need to restart the servers to add, We have had to activate our maintenance page. Engineers are working to restart as quickly as possible.
Jan 22, 6:00 PM EST -
Watching - We are seeing an increased response time in ConnectED, Engineers are attempting to normalize as quickly as possible.
Jan 22, 4:15 PM EST -
Watching - ConnectED access is still stable and operating at optimal performance. Engineers continue to work on the root cause of yesterday's outage and are monitoring the server health closely. Resources are ready and available to quickly react to any issues that may arise.
Jan 22, 2:00 PM EST -
Watching - The situation has stabilized, you can log back in to ConnectED and access your learning materials. Please know that we will be doing extensive investigation throughout the evening and will continue to actively monitor the site until we are confident we do not experience any further interruption.
Jan 21, 7:40 PM EST -
Watching - MHE engineers have released break-fix code to the Production environment for ConnectED and the site is back online. Performance is being closely monitored.
Jan 21, 6:50 PM EST -
Watching - Technical Teams are currently testing a possible fix for this issue; We apologize for the inconvenience.
Jan 21, 5:30 PM EST -
Watching - Technical Teams are currently testing a possible fix for this issue; We apologize for the inconvenience.
Jan 21, 4:00 PM EST -
Identified - We are currently experiencing an intermittent issue that is preventing users from accessing ConnectED; our teams are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience.
Jan 21, 2:00 PM EST -
Investigating - We are currently experiencing an intermittent issue that is preventing users from accessing ConnectED; our teams are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience.
Jan 21, 2:00 PM EST -
Investigating - We are currently experiencing an intermittent issue that is preventing users from accessing ConnectED; our teams are actively working to resolve the issue as quickly as possible. We apologize for the inconvenience.
Jan 21, 2:00 PM EST
Past Incidents
Monday Jan 27, 2020
- Fixed - Test Incident. Please ignore.
Jan 27, 4:02 PM EST
- Fixed - Test Incident. Please ignore.
- Identified - Test Incident. Please ignore.
Jan 27, 3:59 PM EST
- Identified - Test Incident. Please ignore.
